Terms and Conditions
Last updated: 8 November 2026
1. About these Terms
1.1 This website, patternroom.com (Pattern Room), is owned and operated by Patt Room Pty Ltd (ACN 621 846 866). In these Terms, "we", "us" and "our" means Patt Room Pty Ltd and our related bodies corporate, and "you" means the person or business using our website or ordering from us.
1.2 By using our website or placing an order, you agree to these Terms and our Privacy Policy (www.patternroom.com/privacy-policy). If you don't agree, please stop using the website.
1.3 We may update these Terms from time to time. The version on the website when you place an order applies to that order.
2. Your account
2.1 You may need an account to place orders or use some features of the website. You must give us accurate, current information and keep your login details secure. You are responsible for everything done under your account.
2.2 To open an account or place an order you must be at least 18 years old and able to enter into a legally binding agreement.
2.3 Payments are processed by our third-party payment providers. We do not collect or store your full card details.
3. Privacy
3.1 We collect personal information to respond to your enquiries, process your orders, give you access to the website and for the other purposes set out in our Privacy Policy.
3.2 We may share that information with third parties who help us deliver our products and services (such as IT, communication and payment providers) or where required by law. If you don't provide the information, we may not be able to supply our products or services.
3.3 Our Privacy Policy explains how you can access and correct your personal information, how to make a complaint and how we handle complaints. Contact us at privacy@patternroom.com with any questions.
4. Orders, payment and delivery
4.1 Prices are as shown on the website when you order. Payment is due when you place your order.
4.2 We will give you an estimated delivery time when you order. Delivery times are estimates only, and we are not liable for loss caused by delay.
4.3 Patterns are delivered digitally in the format described on the website.
5. What you can do with your pattern
5.1 Your licence. When you pay for a pattern, we grant you a non-exclusive, irrevocable, worldwide, royalty-free licence to use, copy, modify and share the pattern for the purpose of designing, sampling and manufacturing garments, for any brand and in any quantity.
5.2 Manufacturers and contractors. You may share the pattern with any manufacturer, pattern maker, grader, sample maker or other contractor working on your garments.
5.3 Your own changes. Changes you make to a pattern yourself, or have made by someone other than us, belong to you. We claim no rights in them.
5.4 What you can't do. You may not sell, share, publish or distribute the pattern files themselves as patterns, for example as a pattern product, in a pattern library or catalogue, or as a downloadable file for others to use. This applies to the pattern as supplied and to any version of it.
5.5 Copyright notices. We may include a small copyright notice on the pattern that does not interfere with its use. Please don't remove it.
6. Designs and the Pattern Room visual builder
6.1 Designs you send us. When you send us a design, sketch or reference garment to be set up in our system, you agree that we may create a pattern from it, add that style to the Pattern Room visual builder, and make it available to other customers. This happens before you buy, as part of setting up the style. You confirm you have the right to send us the design and that it doesn't copy anyone else's work.
6.2 Your rights and ours. Like any pattern maker, we keep the master pattern so we can continue to supply the style to other customers. Your right to use, change and manufacture from your pattern is permanent and can't be taken away.
6.3 Not exclusive. Patterns are not exclusive to you. Other customers may order the same or similar styles.
6.4 Fittings and alterations. Changes we make to your pattern through a fitting are made for your order. We don't add them to our blocks or the visual builder.
7. Fittings, samples and alterations
7.1 Finished garments can vary depending on the manufacturer, fabric, construction and other factors. All sizing is approximate.
7.2 We recommend ordering a sample or fitting from us to check fit and sizing before production.
7.3 You may alter your pattern yourself or have someone else alter it. If you would like us to make alterations, we can do this through a fitting at our current rates.
8. Our guarantee and refunds
8.1 We guarantee that each pattern, as we supply it, is suitable for making a garment that substantially matches the description on the website.
8.2 If a pattern we supply is defective, or the file is damaged or doesn't work, we will (at our option) re-supply it, pay the cost of re-supplying it, or refund what you paid for it.
8.3 Where you have modified a pattern, or had someone other than us modify it, our guarantee in clause 8.1 does not apply to the modified pattern.
8.4 Because patterns are digital products, we don't offer refunds for change of mind once an order has been placed, except as set out in these Terms or required by law.
9. Website content
9.1 We own or license all content on this website, including text, graphics, logos, images, video and software (Content). Apart from patterns you have ordered, which are covered by clause 5, you may view the Content for your own use but may not copy, reproduce or redistribute it without our written permission.
9.2 Information on the website is a general summary only. We take reasonable care to keep it accurate, but it may not be complete or up to date, and we may change the website, our products or these Terms without notice.
9.3 Our website may link to third-party websites. We are not responsible for their content.
9.4 You are responsible for protecting your own systems from viruses and other harmful code when using our website.
10. Acceptable use
10.1 You must not use our website to:
(a) break any law or infringe anyone's privacy or other rights; (b) defame us, our staff or anyone else; (c) upload viruses or harmful code; or (d) post material that is offensive, defamatory, threatening, obscene or that interferes with our systems or anyone else's.
10.2 We may remove anything you post to our website at any time. If we reasonably believe you have breached these Terms, we may suspend or restrict your access to the website.
11. Australian Consumer Law
11.1 Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.
11.2 Where we are allowed to limit our liability for a failure to comply with a consumer guarantee, our liability is limited to re-supplying the pattern or service, or paying the cost of having it re-supplied.
12. Liability
12.1 To the maximum extent permitted by law, we are not liable for any loss of profit, revenue, goodwill or business, or any indirect or consequential loss, arising from your use of our website, patterns or services.
12.2 To the maximum extent permitted by law, our total liability for any claim is limited to the fees you paid for the pattern or service the claim relates to.
13. Governing law
13.1 These Terms are governed by the laws of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria.
Contact
Patt Room Pty Ltd 2/10 Dairy Drive, Coburg North, Vic 3058, Australia Phone: +61 3 7037 6390 Email: info@patternroom.com